Comments on: Good Care at Nokia Care http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/ Every.Dog has_a :blog Tue, 02 Dec 2008 12:15:47 +0000 http://wordpress.org/?v=2.6.3 By: Santosh http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-13597 Santosh Sat, 23 Aug 2008 11:34:37 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-13597 Hi, I am using Nokia 5610 Music Xpress. When I make or recieve call I can not hear the caller properly. The volume is very low. How to increase the volume. Plz. help me? Hi,
I am using Nokia 5610 Music Xpress. When I make or recieve call I can not hear the caller properly. The volume is very low. How to increase the volume. Plz. help me?

]]> By: Chandan http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-11805 Chandan Tue, 24 Jun 2008 14:03:21 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-11805 Hi, I have Nokia 5610 handset and now panel is broken and I went to nearest shops of Nokia for seeking that particular panel for my handset and according to shop keepers this particular panel has not yet come in market. What do I need to do. Because my handset's condition is dilapidated due to damage. Please suggest ASAP. Hi, I have Nokia 5610 handset and now panel is broken and I went to nearest shops of Nokia for seeking that particular panel for my handset and according to shop keepers this particular panel has not yet come in market. What do I need to do. Because my handset’s condition is dilapidated due to damage. Please suggest ASAP.

]]> By: Navneet Singh http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7911 Navneet Singh Mon, 24 Dec 2007 12:08:24 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7911 I am dam sure about this thing that not even me but everybody who knows me will never buy Nokia phone in future because of such a bad experience that I have with Nokia. I bought a Nokia 6300 in month of October. It worked only for 1 month and after that the problem started. Phone voice and ringing become so low that I am not able to even hear the ring if anybody calls me. As the phone was in guarantee period so I went to Nokia Care, Janak Puri, Distt Center, New Delhi. I have given them phone on November 15, 2007, to fix the problem. According to them they have send the phone 5 times to the Nokia Head office in Okhla for repair and every week they asked me to collect the phone. I have visited them more than 6 times every week to collect phone everytime when I check the phone the problem was there and they give same assurance sir this is last time we will make the phone okay. Now this is 6th time they have sent back the phone to Nokia Head office. Now it is 1 month and 10 days and I did not get back my phone. If there is someone who pay attention to these feedback and help to get my phone from such a big name NOKIA with such a big reputation according to them, than it will be highly appreciable for me. Otherwise last option for me is to go in Consumer Court. The details regarding the phone service job sheet are as follows: Job Sheet Number: 450434038/071115/35 Date: November 15, 2007. Customer Name: Navneet Singh. Address: H. No 4530, Gali Jatan, Pahari Dhiraj. ESN/IMEI number: 357671015135392. Product Code: 0515596 Warranty Ref Number: APAINY093733863 I am dam sure about this thing that not even me but everybody who knows me will never buy Nokia phone in future because of such a bad experience that I have with Nokia. I bought a Nokia 6300 in month of October. It worked only for 1 month and after that the problem started. Phone voice and ringing become so low that I am not able to even hear the ring if anybody calls me. As the phone was in guarantee period so I went to Nokia Care, Janak Puri, Distt Center, New Delhi. I have given them phone on November 15, 2007, to fix the problem. According to them they have send the phone 5 times to the Nokia Head office in Okhla for repair and every week they asked me to collect the phone. I have visited them more than 6 times every week to collect phone everytime when I check the phone the problem was there and they give same assurance sir this is last time we will make the phone okay. Now this is 6th time they have sent back the phone to Nokia Head office. Now it is 1 month and 10 days and I did not get back my phone.

If there is someone who pay attention to these feedback and help to get my phone from such a big name NOKIA with such a big reputation according to them, than it will be highly appreciable for me. Otherwise last option for me is to go in Consumer Court. The details regarding the phone service job sheet are as follows:

Job Sheet Number: 450434038/071115/35

Date: November 15, 2007.

Customer Name: Navneet Singh.

Address: H. No 4530, Gali Jatan, Pahari Dhiraj.

ESN/IMEI number: 357671015135392.

Product Code: 0515596

Warranty Ref Number: APAINY093733863

]]> By: Neetu GUpta http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7662 Neetu GUpta Mon, 10 Dec 2007 07:07:10 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7662 Dear Sir/Madam, I Neetu Gupta lost my mobile no 1600 from Sagar Pur, New Delhi. Please help me to search my mobile. My mobile no was 9891972999. Neetu Gupta Ph: - 65448181 Dear Sir/Madam,

I Neetu Gupta lost my mobile no 1600 from Sagar Pur, New Delhi. Please help me to search my mobile. My mobile no was 9891972999.

Neetu Gupta
Ph: - 65448181

]]> By: Ramdayal http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7536 Ramdayal Tue, 04 Dec 2007 07:25:52 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7536 I am using Nokia N73 Music edition 3 months before .But its been a month or so that i am facing a problem that nothing can be downloaded like songs as example .Catalgoue not updated it says some catalogue failed to load .Kindly provide your help as soon as possible. I am using Nokia N73 Music edition 3 months before .But its been a month or so that i am facing a problem that nothing can be downloaded like songs as example .Catalgoue not updated it says some catalogue failed to load .Kindly provide your help as soon as possible.

]]> By: NITIN BANSAL http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7510 NITIN BANSAL Thu, 29 Nov 2007 20:13:38 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7510 Dear Sir / Madam, This is to inform you that I purchased a Nokia Handset Model 6708 vide bill no 13257 dated 8Jan’07 from Jatindra Electronics, S.C.O.2439, Sector-22C, Chandigarh vide original mobile serial no 357578001793227. Since the date of purchase of Handset I am regularly spending lot of time & money on visiting Nokia Customer Service Centre on regular intervals for following problems like- 1. No clarity in camera, 2. Dictionary in Chinese, 3. Network Problem-Show no excess while on roaming, 4. Sets go hang-up & Show on screen done to flash. 5. Shows prepaid balance once only after mobile is Switched On again. And then Unable to show balance after calls is received or dialed. 6. Audio problems like no outgoing audio or poor incoming audio quality 7. Power failure, phone lock while in active mode & no response for long time [hang up]. My handset had been submitted number of times to Nokia authorized customer care centre as per following Job Sheet details— 1. Job Sheet No.- 2300198369 Dated 30, May’2007 2. Job Sheet No.- 2300199029 Dated 01, June’2007. 3. Job Sheet No.- 2300199822 Dated 05, June’2007 4. Job Sheet No.- 2300203921 Dated 20, June’2007 5. Job Sheet No.- 115343506/071115/21 Dated 15, November’2007 Since the date of purchase of Handset till today the handset got lying in the service centre for repair for more than a period of six months. While I only use the handset just for a period of 2-3months which is also not in the proper condition with always one fault or the other in the handset. Even when I submitted the handset to Nokia centre on 15th November I still facing the following problems in the handset: 1. Sets go hang-up & Show on screen done to flash. 2. Shows prepaid balance once only after mobile is Switched On again. And then Unable to show balance after calls is received or dialed. 3. Power failure, phone lock while in active mode & no response for long time [hang up]. 4. Shows phone out off reach to the calling party even when the mobile is switch-on. 5. Not able to done outgoing call even phone is on position. 6. Lots of minor other problems like in application etc So request you to look into matter as I am following up with Nokia Service centres for long time & not getting any satisfactory service for my handset. I purchased such a costly handset with an intention for better services but as on today it seems I purchased a problem for myself so far. Moreover the entire look of the handset goes bad to worse after it got submitted in the service centre for so many times till today. As I am facing mental/financial harassment & torture for not getting proper product & value for money I might have to take the support of Consumer Court for getting Justice. Inspite of my regular calls to Mr. Kalsi[Regional head-Northern region] Mobile No-09872555591, I am not getting any solution for the problem I am facing for now more than 10 Months. Request you once again to look into urgent basis & provide me a complete sealed brand new handset of same model or equal compatible handset of the same price range in case the existing one is EOL at the earliest possible so as to avoid my further mental harassments & financial loss. I again request you that if there is some technical problem with the Nokia 6708Model as the executive sitting at the Nokia Service Centre always says, then please replace my Nokia 6708 Model with another Nokia Handset Model of at least Same price range so that I get at least value of my money. Hoping for an early and favorable solution of my problem. And I also request you to update regarding my Handset status at the earliest, as till today from 15th November 2007, I am not getting any information regarding my handset status, which is a very disgusting and really shameful act on the Part of Nokia Care. Regards Nitin Bansal Mobile: +91- 9417173004. mail:- nitinbansal22@rediffmail.com Dear Sir / Madam,

This is to inform you that I purchased a Nokia Handset Model 6708 vide bill no 13257 dated 8Jan’07 from Jatindra Electronics, S.C.O.2439, Sector-22C, Chandigarh vide original mobile serial no 357578001793227.
Since the date of purchase of Handset I am regularly spending lot of time & money on visiting Nokia Customer Service Centre on regular intervals for following problems like-
1. No clarity in camera,
2. Dictionary in Chinese,
3. Network Problem-Show no excess while on roaming,
4. Sets go hang-up & Show on screen done to flash.
5. Shows prepaid balance once only after mobile is Switched On again. And then Unable to show balance after calls is received or dialed.
6. Audio problems like no outgoing audio or poor incoming audio quality
7. Power failure, phone lock while in active mode & no response for long time [hang up].

My handset had been submitted number of times to Nokia authorized customer care centre as per following Job Sheet details—
1. Job Sheet No.- 2300198369 Dated 30, May’2007
2. Job Sheet No.- 2300199029 Dated 01, June’2007.
3. Job Sheet No.- 2300199822 Dated 05, June’2007
4. Job Sheet No.- 2300203921 Dated 20, June’2007
5. Job Sheet No.- 115343506/071115/21 Dated 15, November’2007

Since the date of purchase of Handset till today the handset got lying in the service centre for repair for more than a period of six months. While I only use the handset just for a period of 2-3months which is also not in the proper condition with always one fault or the other in the handset.

Even when I submitted the handset to Nokia centre on 15th November I still facing the following problems in the handset:

1. Sets go hang-up & Show on screen done to flash.
2. Shows prepaid balance once only after mobile is Switched On again. And then Unable to show balance after calls is received or dialed.
3. Power failure, phone lock while in active mode & no response for long time [hang up].
4. Shows phone out off reach to the calling party even when the mobile is switch-on.
5. Not able to done outgoing call even phone is on position.
6. Lots of minor other problems like in application etc

So request you to look into matter as I am following up with Nokia Service centres for long time & not getting any satisfactory service for my handset. I purchased such a costly handset with an intention for better services but as on today it seems I purchased a problem for myself so far.

Moreover the entire look of the handset goes bad to worse after it got submitted in the service centre for so many times till today.

As I am facing mental/financial harassment & torture for not getting proper product & value for money I might have to take the support of Consumer Court for getting Justice. Inspite of my regular calls to Mr. Kalsi[Regional head-Northern region] Mobile No-09872555591, I am not getting any solution for the problem I am facing for now more than 10 Months.

Request you once again to look into urgent basis & provide me a complete sealed brand
new handset of same model or equal compatible handset of the same price range in case the existing one is EOL at the earliest possible so as to avoid my further mental harassments & financial loss.

I again request you that if there is some technical problem with the Nokia 6708Model as the executive sitting at the Nokia Service Centre always says, then please replace my Nokia 6708 Model with another Nokia Handset Model of at least Same price range so that I get at least value of my money.

Hoping for an early and favorable solution of my problem.

And I also request you to update regarding my Handset status at the earliest, as till today from 15th November 2007, I am not getting any information regarding my handset status, which is a very disgusting and really shameful act on the Part of Nokia Care.

Regards

Nitin Bansal
Mobile: +91- 9417173004.
mail:- nitinbansal22@rediffmail.com

]]> By: Pankaj Kumar Baruah http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7296 Pankaj Kumar Baruah Sat, 17 Nov 2007 12:53:04 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-7296 Nokia is a hopeless company. Because its service is horrible. I bought my mobile on 5th Nov07, N-72 from Tirupati Communication Priority Dealer , Guwahati. It is not working even for a day. Still they refuse to replace. They say even after one hour also they cannot replace set , it may be defective. YOu have to go to service centre only to repair your brand new cell of just 1 hr old. This is NOKIA. Nokia is a hopeless company. Because its service is horrible. I bought my mobile on 5th Nov07, N-72 from Tirupati Communication Priority Dealer , Guwahati. It is not working even for a day. Still they refuse to replace. They say even after one hour also they cannot replace set , it may be defective. YOu have to go to service centre only to repair your brand new cell of just 1 hr old.
This is NOKIA.

]]> By: hemant http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5934 hemant Mon, 27 Aug 2007 06:01:33 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5934 Dear Sir, My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2. I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00. When I go there they said it is require replacement and they don't have stock. & Tell me to collect it after 7 days. After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over. My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues). I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action. Regards Hemant Bakshi Jobsheet No. 1200190881 Customer Name Mr. Ravi Address Sec – 6 Vaishali Ghaziabad Phone No. 9868588748, 9999505094 Serial No. 356261010976874 Model 6300 Product code 0515596 Purchased from Reliance Digital Shipra Mall Indirapuram Ghaziabad UP Dear Sir,

My mobile phone was showing contact service so firstly I went to nokia care, which is situated in Ambedkar Road Ghaziabad, they said we can not repair it you have to go our head office which is in Noida sec – 2.
I have submitted my mobile (nokia 6300) for repairing (phone is showing contact service) on 28 July 2007 time 12:36 at nokia care center situated in Noida Sec – 2 UP. On that date the front desk executive gives me expected date of delivery was 01 Aug 2007 time 16:00.
When I go there they said it is require replacement and they don’t have stock. & Tell me to collect it after 7 days.
After 7 days when I call there they again tell the same story & post phoned the delivery for 3 to 4 days and it is going and going, now one month is over.
My set is lying with Nokia Care for more than a MONTH now DO you really want your customer to go for a legal help in this matter? I am very much irritated and would never recommend any of the Nokia products to anybody. I would rate this as the Poorest of the services that I had ever seen and most pathetic response to customer complaint. I assume that care line is meant for just saying Sorry to the customers and cannot help them in any regards. I would like to take this to media as well and would like to show the nation that what kind of services are given by so called world leader Nokia. (Anyways Media is also hungry about these kinds of issues).

I would seek an early response and quick action for this and I understand that you will appreciate my patience. Now I cannot withstand this anymore and would like to take serious action for this. ONE Month is good enough time for repairing/Replacing the set and if the set is not available in nokia care center it can be managed from any of the Dealers/distributors. I had never imagined this poor service from Nokia and if I get a chance I would definitely look to talk with your Customer Support Country Head. I hope I have made my points very clear and if I do not get a call from your and if this issue is not sorted out immediately, I am going to proceed with suitable action.

Regards
Hemant Bakshi

Jobsheet No. 1200190881
Customer Name Mr. Ravi
Address Sec – 6 Vaishali Ghaziabad
Phone No. 9868588748, 9999505094
Serial No. 356261010976874
Model 6300
Product code 0515596

Purchased from Reliance Digital
Shipra Mall Indirapuram
Ghaziabad UP

]]> By: Kuldeep Panda http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5896 Kuldeep Panda Wed, 22 Aug 2007 08:41:08 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5896 Hi, This is Kuldeep here. Yesterday i.e 21 st August, 2007, I lost my Nokia N95 Mobile, IMEI No : 354835014530092. I have already blocked my sim card (91-9840619493). Could you please let me know if it is possible for me to trace/lock the handset from the above mentioned IMEI number. If yes, please let me know how it can be done to forbid misuse of my mobile. Thanks, Hi,

This is Kuldeep here. Yesterday i.e 21 st August, 2007, I lost my Nokia N95 Mobile, IMEI No : 354835014530092. I have already blocked my sim card (91-9840619493). Could you please let me know if it is possible for me to trace/lock the handset from the above mentioned IMEI number. If yes, please let me know how it can be done to forbid misuse of my mobile.

Thanks,

]]> By: RAM KUMAR http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5889 RAM KUMAR Wed, 22 Aug 2007 06:35:55 +0000 http://www.fromdelhi.com/2006/01/30/good-care-at-nokia-care/#comment-5889 COMPLAINT REGARDING BATTERY SERIAL NO. 067040036356N324713107342 Dear Sir, I wish to bring to your kind notice that I have a Nokia battery BL-5C make with my Mobile No.9810647928 and I have lodged a complaint through E-mail on16.08.2007 to www.nokia.com/battery replacement/en/rcra/3.but no action has been taken as yet. Kindly look in to the matter and replaced my Nokia made Bl-5c battery immediatly otherwise some thing happened with my life you are fully responsible for that. with regards RAM KUMAR B-81,NARAINA INDUSTRIAL AREA PHASE-II, NEW DELHI-110028, COMPLAINT REGARDING BATTERY SERIAL NO.
067040036356N324713107342

Dear Sir,

I wish to bring to your kind notice that I have a Nokia battery BL-5C make with my Mobile No.9810647928 and I have lodged a complaint through E-mail on16.08.2007 to http://www.nokia.com/battery replacement/en/rcra/3.but no action has been taken as yet.

Kindly look in to the matter and replaced my Nokia made Bl-5c battery immediatly otherwise some thing happened with my life you are fully responsible for that.

with regards

RAM KUMAR
B-81,NARAINA INDUSTRIAL AREA PHASE-II,
NEW DELHI-110028,

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